Accessibility statement

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Information on web accessibility

Here you can find information regarding the accessibility guidelines applied to the contents of the Community of Madrid portal in its aim to achieve accessibility of its contents to people with disabilities or the elderly, in accordance with the provisions for the websites of Public Administrations by the Law on Information Society Services and Electronic Commerce.

Accessibility Statement

The Community of Madrid has committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/2018, of September 7).

  • The aim is to ensure universal access to information through non-exclusive web tools that maintain the greatest possible accessibility. 
  • In short, anyone should be able to consult and use the content published on this portal, regardless of: 
  • Their personal circumstances (disability, functional diversity, advanced age). 
  • Limitations arising from their environment or the context of use (connection speed, environmental conditions, device). 
  • This accessibility statement applies to the website www.visitmadrid.es.

Compliance status

Following the self-assessment carried out by the Agency for Digital Administration of the Community of Madrid, it is determined that this website is partially compliant with Royal Decree 1112/2018, of September 7, due to the lack of compliance with the aspects indicated below.

Inaccessible content

There are certain intrinsically inaccessible contents throughout this portal, such as maps or videos, but in all cases an attempt has been made to provide an accessible alternative. The content listed below is not accessible for the following reasons:

  • Lack of compliance with Royal Decree 1112/2018.
    • The video does not have the ability to view subtitles and audio description at the same time. [Requirement 7.3 User controls for subtitles and audio description (Conditional)]. 
    • On some pages the container element is empty. [Requirement 9.1.3.1 Information and Relationships].
    • Some pages do not have at least one correct reading sequence defined by program. [Requirement 9.1.3.2 Meaningful Sequence].
    • The instructions provided for understanding and operating the content depend solely on the sensory characteristics of the components. [Requirement 9.1.3.3 Sensory Characteristics (Conditional)].
    • Content may lose functionality or information when the content is enlarged. Pages do not automatically reflow text. [Requirement 1.4.4 Text Resizing and Requirement 9.1.4.10 Text Reflow].
    • Some pages are not keyboard operable. [Requirement 9.2.1.1 Keyboard].
    • Keyboard traps may occur when navigating.[Requirement 9.2.1.2 No keyboard focus traps].
    • Some pages may have focus order errors. [Requirement 9.2.4.3 Focus Order].
    • Some pages are missing alternative text for links. [Requirement 9.2.4.4 Purpose of Links (In Context) (Conditional)]. 
    • Two or more elements on this page have the same id. [Requirement 9.4.1.1 Rendering]. 
    • On some pages, user interface components such as form elements, links, and scripted components do not follow the structure recommended by accessibility guidelines. [Requirement 9.4.1.2 Name, Function, Value].
    • There are conformance issues with AA accessibility guidelines. [Requirement 9.6 WCAG Conformance Requirements].
    • The documentation is not in an inaccessible format. [Requirement 12.1.2 Accessible Documentation]. 
    • There is no documentation that meets accessibility requirements. [12.2.4 Accessible Documentation].

Preparation of this accessibility statement

This statement was prepared in August 2024.

The method used to prepare the statement was a review request carried out by "Internal Review".

Last review of the statement: August 2024.

From that date, daily partial reviews are carried out of new or modified web content, both of the templates and of the final pages and documents published, in order to ensure compliance with the accessibility requirements of the UNE-EN 301549:2019 Standard, considering the exceptions of Royal Decree 1112/2018, of September 7.

Communications and contact information

You can make communications about accessibility requirements such as, for example:

  • Report any possible non-compliance by this website.
  • Transmit other difficulties in accessing the content.
  • Make any other query or suggestion for improvement related to the accessibility of the website.
  • Through the following channels:
    • Web Form
    • Telephone: 012

The communication of technical or computer incidents, errors or malfunctions of the portal pages must be made through the available channels of Citizen Attention.

Application procedure

Requests for accessible information or complaints

You may request, in an accessible format, information that does not comply with the accessibility requirements, either because it is excluded or because it is exempt due to a disproportionate burden, or file a complaint for failure to comply with the accessibility requirements.

Request for accessible information or complaints about accessibility of websites and applications for mobile devices

Communications will be received and processed by the General Subdirectorate responsible for Electronic Administration, as the unit responsible for the accessibility of the portals of the Community of Madrid.

Complaints

If, after making a request for accessible information or a complaint, it has been rejected, you do not agree with the decision taken, or the response does not meet the required requirements, the interested party may initiate a complaint. It may also be filed if the period of twenty working days has elapsed without receiving a response.

Complaints about accessibility requirements for websites and applications for mobile devices

Complaints will be received and processed by the General Subdirectorate responsible for Electronic Administration, as the unit responsible for the accessibility of the portals of the Community of Madrid.

Technical characteristics

Among others, the following measures have been adopted:

  • The language used, the structure of the content and the context information are simple and coherent and easily understood by people. 
  • Use of (X)HTML code to create standard documents. The content is marked with labels, providing context information and allowing the user to differentiate headings, sections, paragraphs, lists, etc. 
  • The positioning of the content is done through the use of CSS cascading style sheets. These standard premises adequately mark and allow the separation of the structure and the presentation of the content. With this procedure, compatibility is guaranteed for different browsers and devices, allowing the use of navigation assistance technologies such as screen readers for people with visual disabilities. 
  • A legible font size has been used. The texts have been checked for sufficient contrast with respect to the background colours. The font size and the selected colour tones can be modified with the tools that each browser provides for this purpose. Font sizes have been defined with relative units.
  • Images, except those that are decorative, have an alternative description. Images have mandatory alternative text so that an alternative is offered to those people who do not access the graphic content. 
  • Functional alternatives for those users who have disabled Javascript. Javascript, Ajax, etc. effects do not hide information or block access to those people who use browsers that do not support these technologies. 
  • The use of pop-up windows is avoided. 
  • The use of moving graphics and flashes is avoided and, in situations where their use is essential, the necessary functionalities are provided to be able to stop the movement. 
  • The use of colour to give meaning to content is avoided. 
  • Colour tones that have been previously validated in the contrast algorithms between text and background colour for WCAG2 are used. Links with Title. Links provide details of the hyperlink destination. Navigation should be simple. 
  • Links should be informative and should exactly meet the information that users expect. 
  • Forms have attributes that facilitate accessibility. 
  • A content management system (Drupal) is used to help maintain the accessibility of content over time.

Reading content

All pages provide a text-to-speech function accessible from this icon that allows the reading of web pages "aloud" not only from the computer, but also from iPhones and smartphones including Blackberry and Android, iPads, MP3 players, PDAs, game consoles, interactive Internet TV and Internet booths.

The user of this portal does not have to download or install any software. Simply click on the "listen" button and the reading will start automatically. If you select part of the text, a play button will automatically appear next to the mouse pointer, allowing quick access to the reading function of the selected text. In addition to reading the content of the page, it also allows you to highlight the text, phrase by phrase or word by word as it is read. By displaying the content reading icon you can configure some of the features of the service such as reading speed, text highlighting colors or vertical scrolling.

This system helps users with access problems to understand the contents of your website, people with low vision, people with reading problems or cognitive difficulties, people with dyslexia, foreigners, etc.

Revision history

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